So when it comes to repetitive tasks like offering simple answers, chatbots not only save time but are more productive as well.

Automation вЂ“ As pointed out by Maruti Techlabs, people tend to be less productive when given a recurring task.

Apart from setting the foundation for a conversation flow, onboarding and turnover time will be exponentially reduced with a chatbot.

Faster onboarding вЂ“ Employee turnover is a regular aspect of the business, which means the training process will be a continuous one.

They are not reliant on agent shifts people who use chatbots will get a response every single time. Chatbots can simultaneously have conversations with thousands of people.

Handling capacity вЂ“ While live chat may be far more responsive than voice, it still depends on human agents, thus limiting its handling capacity.

According to WhosOn, 41% of customers think that a company offering live chat is trustworthy.

Builds loyalty вЂ“ Going back to the first benefit, a satisfied customer breeds another loyal customer.

Answering simple queries like these on the spot takes away unnecessary friction from the buying processвЂ“something all businesses would benefit from.

It could be as simple as an inability to find the button for your preferred payment method, or getting clarification on how long shipping would exactly take. Facilitates purchase decision вЂ“ 44% of online customers say that having questions answered by a human during an online purchase is one of the most important features a website can offer.Live chat gives customers someone to discuss their issues right away. If youвЂ™ve ever tried to reach a business via voice or email, you know how annoying it is to wait for someone to pick up or answer your email when youвЂ™re looking for a solution. Customer satisfaction вЂ“ Inc.com states that 92% of customers feel most satisfied when they use a live chat feature.Chatbots VS Live Chat: What Your Customer Service Needs.

Getgobot vs chatbots